Frequently Asked Questions
How does it work?
Choose the dates and the zone in which you want to park. Choose a car park and an offer that meets your needs. Make the booking, the online payment, and that's it! You have a parking spot waiting for you.
Is it necessary to take a ticket when you get to the car park?
It depends on the car park that you have chosen. Carefully check the instructions for access and what to do with your reservation on the description of the car park, and on the reservation itself.
Do I have to print the booking confirmation?
Generally it is not necessary to print the confirmation, however, some car parks do not have internet access and will require the printed copy. Follow the instructions on the description of the car park.
Will I be assigned to a specific parking space in the car park?
Parclick guarantees that there will be a parking space for you in the car park, just not one space in particular.
Can I cancel my reservation?
Yes, you can cancel your reservation provided that you do so before 5pm on the day before your arrival.
You can do so free of charge if you cancel your booking from your Customer Account (“LOGIN”).
Or for only 1Euro + VAT, send your cancellation request to firstname.lastname@example.org with your booking reference and we'll cancel it for you.
Free of charge does not include a refund of the processing fees associated with your product purchase.
If the cancellation request is received after 5pm on the day before your arrival, we will not be able to cancel or refund your reservation.
In Nice-Côte d’Azur Airport car parks, the amount will be retourned only if requested at least 48 hours before the arrival date.
Garage d'Abbeville car park does not allow cancellation under any circumstances.
Can I modify my reservation?
Yes, you can modify your reservation provided that your request is made before 5pm on the day before your arrival date.
You can do so free of charge if you make your request from your Customer Account (“LOGIN”).
Or for only 1Euro + VAT, send your modification request to email@example.com with your booking reference. Once your booking is updated, we will send you a new voucher.
Free of charge does not include the additional costs associated with extending your booking.
Is my car safe?
Absolutely, all of our car parks are secured with the aid of security systems.
How do I make the payment?
With a credit or debit card. Parclick has a Safe Pay Certificate.
How do I cancel my user subscription?
Write an email to us from your registered email address to firstname.lastname@example.org telling us why you want to cancel your subscription. We will take down your account in less than 24 hours.
I had a problem at the car park. What should I do?
We will do everything we can to help. However, remember that every car park is responsible for what happens on their property. In any case we will try to solve your problem as best as we can.